Frequently Asked Questions
Everything you need to know about your Hourglass Cosmetics experience.
Are Hourglass Cosmetics products cruelty-free?
Yes, Hourglass is a proud cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to test on our behalf.
What is your return policy for opened products?
We want you to love your purchase. If you are not completely satisfied, we accept returns of lightly used products within 30 days of the delivery date for a full refund.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your shipment's progress.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Afterpay.
How do I find the right shade for my skin tone?
We offer a virtual Shade Finder tool on our product pages and provide complimentary digital consultations with our beauty experts to help you find your perfect match.